Last Updated: July 2026
This page explains how cancellations, refunds, and rescheduling work for tours booked through Dune Drifters Tourism LLC. It should be read alongside our Terms & Conditions, which this policy forms part of.
1. When a Booking Is Confirmed
Your booking is confirmed once payment (full or partial, depending on the tour) has been received and we’ve sent you a confirmation.
2. Cancelling a Shared / Group Tour
For our shared-basis excursions (the standard group desert safaris, dhow cruises, and city tours listed on All Tours), we require at least 5 hours’ notice before your scheduled pickup time. Cancellations inside that window are charged 50% of the tour price.
3. Cancelling a Private Vehicle or Campsite Booking
Private vehicle and private campsite bookings require a 50% advance payment to secure arrangements. Because we commit resources — a dedicated vehicle, driver, and camp setup — earlier for private bookings, cancellation terms are stricter:
- More than 45 days before travel: deposit only is forfeited
- More than 30 days before travel: 25% of total price
- More than 15 days before travel: 50% of total price
- More than 5 days before travel: 75% of total price
- No-shows: 100% of total price
4. Cancelling an Exclusive Vehicle / High-Season Campsite Booking
For exclusive vehicle and campsite bookings during high season, cancelling close to your event date carries a 25% charge on the total amount paid, reflecting the dedicated setup involved.
5. Changing Your Booking Date or Tour
We’ll do our best to move your booking to a new date or tour, subject to availability. Changes may carry additional charges depending on how close to the original date the change is requested — contact us as early as possible via Contact Us or WhatsApp.
6. If We Cancel or Change Your Tour
In rare cases, we may need to cancel or modify a tour due to severe weather, government restrictions, safety concerns, or other circumstances beyond our control. Where this happens, we’ll offer one of the following:
- An alternative date
- A comparable tour
- A refund, where applicable
7. No-Show Policy
If you don’t arrive at the agreed pickup point or answer pickup calls, this is treated as a no-show and no refund applies — this includes cases caused by incorrect pickup details provided at booking.
8. Refund Processing
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider and can take several business days after approval. Third-party booking fees, payment gateway charges, and government fees are generally non-refundable, as are select promotional or discounted bookings — this will be noted on the specific tour page at the time of booking.
9. Force Majeure
We’re not responsible for cancellations or delays caused by events outside our reasonable control — natural disasters, extreme weather, government restrictions, public health emergencies, or civil disturbances. In these cases, we’ll work with you on a suitable alternative or refund based on what our own suppliers allow.
10. Contact Us
For any cancellation or refund request, reach us as early as possible:
Email: reservations@desertsafarisdubai.com | Mobile / WhatsApp: +971 55 962 7008 | Landline: +971 4 342 3428 Or via our Contact Us page.
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